Returns & Refunds policy
Returns & Refunds Policy
Thank you for choosing Twinstance Solutions LLP for your digital services, including website design, SEO, PPC, and other marketing solutions. We are committed to ensuring your satisfaction with our services. This Returns & Refunds Policy outlines the conditions under which refunds may be granted, as well as our approach to handling disputes or dissatisfaction.
1. General Policy
Due to the nature of digital services, we do not offer refunds for work already completed or services rendered. However, we are committed to addressing concerns and resolving issues to ensure a positive outcome for our clients.
2. Eligibility for Refunds
Refunds may be considered in the following cases:
Prepaid Services Not Yet Delivered: If you have paid for a service and decide to cancel before any work has commenced, you may be eligible for a refund deducting fees.
Service Cancellation by Us: If Twinstance Solutions LLP is unable to deliver the agreed-upon services due to unforeseen circumstances, we will issue a prorated refund based on the work completed.
Failure to Deliver as Per Agreement: If the final output deviates significantly from the agreed-upon deliverables, we will work to rectify the issue. If resolution is not possible, a partial refund may be considered.
3. Non-Refundable Scenarios
Refunds will not be provided in the following circumstances:
Change of Mind: After work has commenced, refunds will not be issued due to a change of mind or shift in project priorities.
Completion of Work: Once the agreed-upon services have been delivered and accepted, refunds are not available.
Delays Due to Client: Refunds will not be issued for delays or issues arising from the client’s failure to provide necessary information, approvals, or feedback.
Third-Party Tools or Services: Payments made for third-party tools, software, or advertising budgets (e.g., Google Ads, Facebook Ads) are non-refundable.
4. Refund Process
If you believe you are eligible for a refund, please follow the process below:
Submit a Request: Email us at [email protected] within 7 days of the issue arising, detailing your concerns and the reason for requesting a refund.
Review Process: Our team will review your request and may request additional information or documentation.
Resolution Timeline: We aim to resolve refund requests within 7 business days of receiving all necessary information.
Refund Method: Approved refunds will be issued via the original payment method, unless otherwise agreed upon.
5. Contact Us
For questions, concerns, or to initiate a refund request, please contact us at:
Email: [email protected]
Note: By using our services, you agree to these Returns & Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
Thank you for your understanding and for choosing Twinstance Solutions LLP.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail [email protected]